Our Services

​Novio provides integrated, end-to-end solutions to the hospitality and retail industries. All our solutions, including integrated front office, back office, central and web-based solutions, are designed to optimize and streamline workflows, improve customer service, and increase the bottom line.

We invest heavily in the development of new interfaces to enable direct interaction and communication with the guest through several channels, such as apps, internet, IPTV, call centers and kiosks.

We offer several deployment options, ranging from onsite installations to fully-hosted solutions. And with a vast number of certified interfaces to third-party products, we ensure best-in-class connectivity of your hospitality system.

Remote Access

Remotely control any computer in your account with one click, as if you were sitting right in front of it.

Online Backup

Set up and manage remote data backup services on all your computers wherever they are - over the web.

Hardware Staging

Our expert logistics team performs large-scale staging, configuration and testing of refurbished and new equipment prior to installation to reduce labor costs and hours, and regulate out-of-box failures to minimize on site disruption errors and maximize deployment success.

Novio recognises that many hospitality organisations have their own unique operational requirements. We take pride in our strong partnership with our customers to ensure that all our products have all the standard functionality required to meet our customers' needs. Today's increasingly unique hospitality operations however, sometimes require special development and customisation to our core product offering.

We are perfectly positioned to offer an array of services that provides a total IT system solution for our customers. And, with in-depth knowledge of the hospitality industry, the Novio Research & Development team provide consulting for its customers' specific projects.

The Novio development team are intensely customer-focused and collectively offer several decades of experience in the hospitality field, providing in-depth, real-world knowledge of the systems and practices unique to the industry. 

The Novio Research & Development teams possess the product management, business analysts, and engineering resources to ensure your unique development and customisation is handled professionally, accurately, and timely. Novio software engineering skills encompass a wide range of languages, and provide development services for Microsoft Windows, Web and other platforms. Our expertise runs from extending the reporting features of our partners products, to complete custom application development including enterprise wide distributed database systems.

Novio Professional Services provides an array of services to enable us to provide a total IT system solution for our customers. Today’s increasingly sophisticated customers demand more than Point-of-Sale functionality from their POS vendor. Novio’s competitive edge is our Professional Services department.

Integrating the customer’s existing payroll, accounting, inventory and other systems to core Novio products provides a smoothly integrated solution that sets us apart from other vendors. Tasks that were previously performed manually can be automated through custom reporting and custom applications.

Custom user interfaces can also be provided to meet the client’s requirements. With its in-depth knowledge of our products and the hospitality industry, Novio Professional Services provides on-site consulting for its customers’ specific projects. 

The Professional Services team is an intensely customer-focused software development group. Collectively we have several decades of experience in the hospitality field, providing in-depth, real world knowledge of the systems and practices unique to the industry. The Professional Services team has extensive experience with Industry standard hardware and API under Windows platforms and provides consulting or development work to port existing customer applications to POS hardware.